Cabin Decor - Rustic Home Decor - Lodge Decor - Country Decor - Garden Decor - Trees &amp;amp; Shrubs - Warranty

Categories

Live Plants

Growers Guarantee

When you order trees from Northern Trading Co, your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Your trees will be shipped at a suitable time for planting.

If any plant you purchased from us does not live, for a one time FREE REPLACEMENT just RETURN THE ORIGINAL SHIPPING LABEL along with the Replacement Request Form within 1 year of receipt to:

Replacements
P.O. Box 43
Amberg, WI 54102

Replacement guarantee is VOID unless the ORIGINAL SHIPPING LABEL is returned along with the request form! We do not pay for shipping or mailing charges for the Free Replacement Plants.

WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED!

SUBSTITUTION POLICY

Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.

****************************************

Non-Plant Products

Returns & Exchanges

Your satisfaction is our #1 priority. We offer an unconditional satisfaction guarantee for all merchandise. If for any reason you are not 100% satisfied, simply return the item for exchange, refund or full credit within 30 days of the date of your purchase. Shipping and handling charges are not refundable.

PLEASE NOTE THAT ALL OUR PRODUCTS ARE SHIPPED DIRECTLY TO YOU FROM VARIOUS SUPPLIERS THROUGHOUT THE COUNTRY

Returns are easy! Here's how:

To expedite your return, please complete and detach the Return Copy on the front of your packing slip.
Enclose the packing slip Return Form, packaging material, and the item(s) within the box being returned to receive proper credit.

Option One- Using the included Return Label

Please adhere the Return Label, located on the reverse side of the packing slip and give it to your postal carrier, or drop it off at a UPS store or Post Office.
The Return Label is unavailable for non-continental orders.
When using the Return Label, you don’t pay postage up front, a charge will be deducted from your merchandise refund; cost of return postage is printed in the Customer Copy section of your invoice.
Return Tracking may be followed at: www.northerntradingco.com
If a Return Label was not included, follow the instructions for Option Two.

Option Two- Return on your own

Address the package to: The Address Shown on the Original Label
When choosing a carrier, please insure the return because the Supplier is not responsible for the items until the carton is received at the warehouse
COD returns will not be accepted

Packaging Your Return:

Please use the original packaging and remove or completely cover original shipping label. If this is not possible, please use a quality bag or carton. Seal the package with sturdy tape.

If a Wrong or Damaged Item was Received

Please contact Customer Service at: damaged@northerntradingco.com

Exchanging Items

Fill out Exchange Request form on the back of your invoice along with the Return Copy
Choose option one or two to return your package
If the included Return Label is used, additional funds must be included to cover the cost of the return postage; if additional funds are not included, only a refund will be issued

Please allow 14 days after receipt at the warehouse; it takes approximately one to two weeks to receive your return and process either your refund or exchange. If your order was purchased with a check or money order, your refund will be issued in the form of a refund check. Credit card orders will be refunded back to the card used to pay for the order.